Have you ever had to try and explain how to do something over the phone but the person at the other end just wasn’t computer literate or just couldn’t follow along? A great application called Camstudio is free and allows you to record your on-screen actions. You can highlight which area of the screen you want to record, hit the record button and then do what you need to do. The video can then be saved in avi or swf (flash) format. You now have a recording of what you wanted the person on the phone to do. If you have access to a static IP, or a web hosting site, you can then just upload your file and have the person access that hosting site to view the video. With the person being able to visually see what you want them to do, they will be able to follow the instructions easier and save you a trip out to see them for what might have been an easy fix.
