Yes you read that right, dial up! I had one client that called and said the screen would turn gray and she would not be able to do anything. Mind you this was an older lady that was using Juno dial up because it was free and she only used it for emails and to check out library books online. For the life of me, I could not figure it out over the phone, the mouse still moved, so it wasn’t frozen or crashed, and a “gray” screen would randomly come and go? what’s that all about? So I broke down and had to do a home visit, it appears if the built in Juno web browser is processing a request and the user is trigger happy and clicking on the screen, the application will “gray” out with a “Not responding”. Then once the request is complete the screen will return to normal. So really, nothing technical to fix, just needed to explain to the user they had to be more patient.
